Return Policy
Your satisfaction is our priority at TruCottons. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your confidence in shopping with us.
1. Eligibility for Returns:
- To be eligible for a return, items must be unused, in their original condition, and with the original packaging.
2. Return Window:
- You may initiate a return within 14 days of receiving your order.
3. Return Process:
- Contact our customer service team at trucottons@gmail.com to request a return authorization.
- Clearly state the reason for the return and include your order number in your email.
- Upon approval, you will receive instructions on how to return the item.
4. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a TruCottons error.
- We recommend using a trackable shipping method to ensure the safe return of the item.
5. Refund Process:
- Once the returned item is received and inspected, we will process the refund.
- Refunds will be issued to the original payment method within 5-6 business days.
6. Non-Returnable Items:
- Certain items, such as gift cards, are non-returnable.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund.
8. Exchanges:
- We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
9. Restocking Fee:
- TruCottons reserves the right to charge a restocking fee for returns that do not meet the eligibility criteria.
10. Return Address:
- The return address will be provided in the return authorization instructions.
11. Return Inquiries:
- For any return-related inquiries or concerns, please contact our customer service team at trucottons@gmail.com.
By making a purchase from TruCottons, you acknowledge and agree to the terms outlined in this Return Policy. For additional details on our policies, please refer to our Terms & Conditions. Last updated: 08-12-2023.