Return Policy

Your satisfaction is our priority at TruCottons. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your confidence in shopping with us.

1. Eligibility for Returns:

  • To be eligible for a return, items must be unused, in their original condition, and with the original packaging.

2. Return Window:

  • You may initiate a return within 14 days of receiving your order.

3. Return Process:

  • Contact our customer service team at trucottons@gmail.com to request a return authorization.
  • Clearly state the reason for the return and include your order number in your email.
  • Upon approval, you will receive instructions on how to return the item.

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a TruCottons error.
  • We recommend using a trackable shipping method to ensure the safe return of the item.

5. Refund Process:

  • Once the returned item is received and inspected, we will process the refund.
  • Refunds will be issued to the original payment method within 5-6 business days.

6. Non-Returnable Items:

  • Certain items, such as gift cards, are non-returnable.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund.

8. Exchanges:

  • We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

9. Restocking Fee:

  • TruCottons reserves the right to charge a restocking fee for returns that do not meet the eligibility criteria.

10. Return Address:

  • The return address will be provided in the return authorization instructions.

11. Return Inquiries:

  • For any return-related inquiries or concerns, please contact our customer service team at trucottons@gmail.com.

By making a purchase from TruCottons, you acknowledge and agree to the terms outlined in this Return Policy. For additional details on our policies, please refer to our Terms & Conditions. Last updated: 08-12-2023.